Susie’s journey in the travel industry is marked by her unwavering dedication to creating memorable experiences for travellers from all walks of life.

What makes Susie thrive in her role is her genuine love of travel and a passion for connecting with people and being an integral part of their travel stories.

“From backpacking and staying in hostels, to group touring and five-star luxury resorts, I have a wealth of travel experience that helps me relate to and adapt to my clients' individual needs,” says Susie.

She takes immense pride in managing the intricate logistics that transform a trip from a plan into a cherished memory, with patience, kindness, and understanding at the forefront of her approach to planning a trip. In 2019, she demonstrated her exceptional skills by assisting a man with paraplegia, along with his two carers, on a dream journey to Egypt to visit the pyramids and Luxor. Coordinating with international and domestic airlines, ensuring accessibility and the availability of hoists, managing medical and wheelchair clearances, and arranging suitable seating were just a few of the challenges Susie expertly navigated.

Susie’s approach ensures that every client, regardless of the scale of their travel request, feels valued and heard, and they appreciate her patience, friendliness, kindness, and compassion.

Whether planning a simple getaway, a special needs holiday, or an elaborate, one-of-a-kind adventure, Susie Novak’s expertise and personal touch will ensure your journey is exceptional.